VP Loan Servicing
Omaha, NE, US, 68137-2210 Jamestown, ND, US, 58401 Manhattan, KS, US, 66503-0368 Langdon, ND, US, 58249 Redwood Falls, MN, US, 56283 Huron, SD, US, 57350 Watertown, SD, US, 57201 Emporia, KS, US, 66801-7350 Langdon, ND, US, 58249 Scottsbluff, NE, US, 69361 Omaha, NE, US, 68137-2210 Grand Forks, ND, US, 58208-3570 Cedar Falls, IA, US, 50613-0396 Storm Lake, IA, US, 50588 Cavalier, ND, US, 58220 Hallock, MN, US, 56728 Mount Pleasant, IA, US, 52641 Willmar, MN, US, 56201 Sioux Falls, SD, US, 57108 Bottineau, ND, US, 58318 Rugby, ND, US, 58368 Powell, WY, US, 82435 Manchester, IA, US, 52057-1522 Jamestown, ND, US, 58401 Detroit Lakes, MN, US, 56501 Elbow Lake, MN, US, 56531 Webster City, IA, US, 50595 LaMoure, ND, US, 58458 Lincoln, NE, US, 68521 Stevens Point, WI, US, 54482 Marshall, MN, US, 56258 Valley City, ND, US, 58072 Cavalier, ND, US, 58220 DeWitt, IA, US, 52742 Grand Forks, ND, US, 58208-3570 Lisbon, ND, US, 58054 Parsons, KS, US, 67357-8110 North Platte, NE, US, 69101 Marshall, MN, US, 56258 Rugby, ND, US, 58368 Ada, MN, US, 56510 Graceville, MN, US, 56240 McCook, NE, US, 69001-2141 Hiawatha, KS, US, 66434-0297 Fargo, ND, US, 58108 Newton, IA, US, 50208 Redwood Falls, MN, US, 56283 Perry, IA, US, 50220 Grand Island, NE, US, 68803 Grafton, ND, US, 58237-2225 Fosston, MN, US, 56542 Wausau, WI, US, 54402 Minot, ND, US, 58702 Crosby, ND, US, 58730 Olivia, MN, US, 56277 Minot, ND, US, 58701 Minneapolis, MN, US, 55426 Willmar, MN, US, 56201 Warren, MN, US, 56762 Olivia, MN, US, 56277 Emmetsburg, IA, US, 50536 Minot, ND, US, 58702 Sheldon, IA, US, 51201 US Baldwin City, KS, US, 66006-0858 Alexandria, MN, US, 56308 Medford, WI, US, 54451 Wausau, WI, US, 54402 Beatrice, NE, US, 68310 Hiawatha, IA, US, 52233 Morris, MN, US, 56267 Williston, ND, US, 58801 Stevens Point, WI, US, 54482 Crosby, ND, US, 58730 Litchfield, MN, US, 55355 Elbow Lake, MN, US, 56531 ONeill, NE, US, 68763 Bowbells, ND, US, 58721 Morris, MN, US, 56267 Thorp, WI, US, 54771 Medford, WI, US, 54451 Carrington, ND, US, 58421 Fergus Falls, MN, US, 56537 Madison, MN, US, 56256 Norfolk, NE, US, 68701 Yankton, SD, US, 57078 Pierre, SD, US, 57501 LaMoure, ND, US, 58458 Mitchell, SD, US, 57301-7248 Roseau, MN, US, 56751 Thief River Falls, MN, US, 56701 Minot, ND, US, 58701 Fargo, ND, US, 58108 Sioux City, IA, US, 51106 Wahpeton, ND, US, 58075 Bottineau, ND, US, 58318 Warren, MN, US, 56762 Williston, ND, US, 58801 Broken Bow, NE, US, 68822 Rapid City, SD, US, 57702 Carrington, ND, US, 58421 Marshfield, WI, US, 54449 Fergus Falls, MN, US, 56537 Baldwin City, KS, US, 66006-0858 Hillsboro, ND, US, 58045 Devils Lake, ND, US, 58301 Casper, WY, US, 82601 Imperial, NE, US, 69033 Hallock, MN, US, 56728 Crookston, MN, US, 56716 Harlan, IA, US, 51537 Kearney, NE, US, 68847 Decorah, IA, US, 52101 Manhattan, KS, US, 66503-0368 Valley City, ND, US, 58072 Madison, MN, US, 56256 Alliance, NE, US, 69301 Graceville, MN, US, 56240 Marshalltown, IA, US, 50158 Roseau, MN, US, 56751 Grafton, ND, US, 58237-2225 Lisbon, ND, US, 58054 Crookston, MN, US, 56716 Alexandria, MN, US, 56308 Red Oak, IA, US, 51566-1284 Thorp, WI, US, 54771 Marshfield, WI, US, 54449 Marysville, KS, US, 66508-0349 Aberdeen, SD, US, 57401 Litchfield, MN, US, 55355 Oskaloosa, IA, US, 52577-3717 Mason City, IA, US, 50401 Devils Lake, ND, US, 58301 Emporia, KS, US, 66801-7350 Bowbells, ND, US, 58721 Carroll, IA, US, 51401 Thief River Falls, MN, US, 56701 Ada, MN, US, 56510 Marysville, KS, US, 66508-0349 Hiawatha, KS, US, 66434-0297 Hillsboro, ND, US, 58045 Fosston, MN, US, 56542 Minneapolis, MN, US, 55426 Wahpeton, ND, US, 58075 Mobridge, SD, US, 57601 Columbus, NE, US, 68601 Parsons, KS, US, 67357-8110 Detroit Lakes, MN, US, 56501
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
*Hybrid-Incumbent must work a percentage of each week fron an office within the AgCountry, FCSAmerica or Frontier territories.
Provide overall direction, coaching, and planning for the Loan Servicing team. Direct leadership in the area of loan servicing actions from the point of request for non-consumer and consumer loans. Responsible for ensuring the team’s compliance with all regulations and procedures associated with loan servicing actions. Accountable for ensuring the protection of Association assets through the correct development and implementation of loan servicing documents. Additionally, this role provides organization-wide loan servicing leadership direction in alignment with the organization's strategic initiatives, including recruitment, staffing models, operational training initiatives, process improvement, audit and credit administration, and sales enablement.
Essential Duties & Responsibilities
Loan Servicing
- Lead loan servicing from the point of request through completion for non-consumer and consumer loans.
- Prioritize workload to ensure correct documents are available in a timely manner.
- Lead interest rate and fees understanding to ensure teammates have the capabilities to implement servicing actions with accuracy.
- Lead the understanding of requirements related to loan servicing documents such as title work, collateral ownership entity verification, legal name verification, etc.
- Responsible for review of entity and trust documentation and preparation of resolutions to borrow.
- Review PCA and FLCA collateral for release for paid off loans.
- Monitor ongoing conditions such as property insurance.
- Coordinate with teammates to enhance customer experience.
Credit Administration and Delivery
- Coordinate work activity and processes with Credit Underwriting team members and leaders.
- Ensure adherence to processes to improve consistency in standardization models.
- Ensure compliance with applicable regulations such as HMDA, Reg B, and Reg Z, order flood determinations when required.
- Due diligence in perfecting lien position impacted by loan servicing action; amend UCC as needed.
- Monitor and manage workflow within the Loan Servicing team to ensure an appropriate level of customer service and coordination between offices and to optimize efficiencies.
- Monitor internal controls/accounting procedures/reports, etc.
- In conjunction with the VPs of Retail Loan Closing, provide leadership, direction and counsel to the delivery of Association credit philosophy, including leading and directing the Peer Review process.
Travel Time
- Travel during the day - 50%
- Travel overnight - 20%
Education Requirements
4 Year/Bachelor's Degree or equivalent work experience in Business, Finance and/or Economics preferred
Years of Experience
6 + years of experience which may include prior leadership experience in Lending
Certification and Technical Requirements
- Ability to provide sound technical advice to leadership and other teammates in the subject field(s) related to this position.
- High level of understanding of compliance, regulations and procedures associated with loan servicing.
- A sound understanding of credit management and thorough understanding of credit administration in a lending environment.
- Maintain a current awareness of social, economic, governmental and environmental forces impacting agriculture.
- Ability to interpret policy, programs, and regulations.
- Farm Credit experience and knowledge of Farm Credit Administration (FCA) regulations, district and Association policy.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.