Solutions Reliability Engineer
Omaha, NE, US, 68137-2210
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
Incumbent must work a percentage of time each week in the Omaha, NE office.
We are looking for an experienced Solution Reliability Engineer to join the Solutions Enablement team. In this technical role, you will play an integral role at the intersection of software development and infrastructure/system engineering. Your work will directly contribute to the creation of highly available, resilient and performant solutions and infrastructure components that are highly available and fault tolerant.
Ideal candidates will have experience with an application performance monitoring tool such as NewRelic. Candidates may have experience with SQL Server Management Studio, Git and Microsoft Azure DevOps. A working knowledge of Salesforce platforms and .NET is a plus as well.
Essential Duties & Responsibilities
- Implement practices, tools, and processes that increase visibility into how solutions are performing.
- Select, support and maintain tools that enable proactive monitoring of solutions.
- Partner with business and technology teams to establish the appropriate level of reliability and availability of applications.
- Create consistent ways to track and manage reliability targets.
- Evolve tooling to create capabilities that enable the aggregation of logging data across distributed systems to improve the traceability of solutions.
- Drive operational efficiencies with automation.
- Develop highly resilient deployment strategies that reduce deployment risk and increase operational efficiencies.
- Create automation and processes to enable teams to deploy, configure, scale, and monitor applications using custom programming and existing tools.
- Automate manual, repetitive tasks in support of solution resiliency.
- Serve as a technical champion for application and infrastructure reliability and availability.
- Collaborate with technology teams to develop improved resiliency capabilities at all levels of solutions.
- Provide technical expertise to support key initiatives related to solution reliability.
- Collaborate with teams to consult on building fault tolerant solutions to improve availability.
- Support and evolve postmortem processes to drive meaningful outcomes.
- Contribute to the creation of guidance that improves the traceability of applications, developing a common approach for increasing the observability of solutions through monitoring, logging, and alerting.
- Troubleshoot problems or flaws affecting the availability, reliability, performance, and efficiency of components and features.
- Implement tools and processes that drive down Mean Time to Discovery and Resolution (MTTD/MTTR) to minimize the impact of future errors.
Education Requirements
- Bachelors degree in Computer Science, Management Information Systems, Data Sciences, or equivalent.
Years of Experience
- 5+ years’ relevant technical experience in software development, network engineering, or systems administration/engineering.
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Experience with application monitoring and profiling tools.
Foundational understanding of distributed systems designs and interactions between cloud technology layers and components.
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Experience with web technologies, frameworks, or scripting languages (e.g., HTML5, JavaScript, Angular, Python, Perl, PowerShell).
Experience with scheduling platforms, continuous builds, and the use of source control repositories.
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Experience with logging/application monitoring tools.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.