Credit and Resolutions Specialist


Omaha, NE, US, 68137-2210

Req ID:  892
Salary Range:  $60,730-$89,550
Incentive Opportunity:  7.5% - 15%

Job Summary


Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity – the core values that guide how we work and treat others.   


We are looking for a Credit and Resolutions Specialist to join our team.  You will be responsible for providing service and support for account resolution and litigation activity on all retail and AgDirect loans and retail installment contracts.  

Essential Duties & Responsibilities


  • Take ownership of customer relationship transfer from Retail and AgDirect to the Credit and Resolutions Team, including review of all legal documents including promissory notes, security agreements, mortgages, deeds of trust, UCC filings, etc.  
  • Prepare all compliance notices, including Distressed Loan Notices, Default Notices, Interest Increase Letters, Acceleration Letters as well as any legal notices as directed by the Account Resolution and Account Litigation Officer.  
  • Work with the Account Resolution Officer and Account Litigation Officer to coordinate loan servicing processing from decisioning through closing. Gather documentation and verification from customers as needed. Coordinate and assist in monitoring ongoing loan conditions. Incumbent will complete servicing actions including payment extensions, term modifications, contract amendments, partial releases, and full release of UCCs, mortgages and deeds of trust. 
  • Perform loan origination and loan closing function for the Account Resolution and Litigation Officer from the point of loan approval through loan finaling. Responsible for contacting realtors, attorneys, etc. to ensure correct documents are available for closing. Responsible for collateral review and verification to include understanding of related appraisal documents and determining allocation of collateral based on cross-collateralization language in the security documents. Verify lienholder information on titled vehicle transactions. Complete UCC amendments, continuations and terminations. 
  • Address inquiries from customers, attorneys or other lenders such as providing payoffs, payment lookup, accrued interest, customer information change requests, and other inquiries. The position takes ownership of the problem until resolved, which may include involving other functional and cross functional team members. 
  • Complete quality control/review of all documents prior to distribution. Conduct peer reviews to ensure consistency of processes and procedures. 
  • Monitor daily, weekly and monthly reports. Obtain necessary approval for overdrafts or other exceptions. 
  • Additional functions of the position may include: 
  • Consistently contributes to implementation of company initiatives and changes. Display willingness to participate in cross-functional workgroups. Clearly demonstrates leadership among peers and other team members by encouraging others to quickly adapt to company initiatives. 

Education Requirements


  • Bachelor's Degree Preferred in related field.

Years of Experience


  • 6+ years of experience in lending, legal or title company experience.

Who is Farm Credit Services of America


FCSAmerica is a leading provider of credit and crop insurance to farmers, ranchers, and agribusinesses in Iowa, Nebraska, South Dakota and Wyoming. It takes a lot of expertise to meet the needs of today’s agricultural industry, and our 1,700 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.


We are headquartered in Omaha, Nebraska, and support our customers and their rural communities from 43 local offices across our four-state territory. We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation’s largest and most complex agribusinesses. The satisfaction that comes with serving an industry vital to all our lives shows in teammate surveys. FCSAmerica regularly is voted a top place to work.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.