Cash Management Payment Processor
Omaha, NE, US, 68137-2210
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are seeking a Cash Management Payment Processor who will be responsible for processing customer monetary activity and assure activity balances in the accounting systems and the commercial bank. Responsible for Direct Check Process. Responsible for transaction processing for Association sponsored activities.
Essential Duties & Responsibilities
- Payment Processing
- Reconcile the daily automated lockbox activity with the transactions to be posted in the loan accounting system; research and initiate any necessary corrective actions. Post the scanned online payments received via the lockbox for loans as directed by the customers; follow up with the assigned office when overpayments are received; reconcile the amount deposited with activity posted and research and correct any differences. Provide support to the Associations’ team members regarding lockbox payment questions and research requests.
- Prepare the daily deposit for customer payments received at the corporate office. Properly endorse checks received based upon the payee; post the payments to the appropriate customer or General Ledger accounts; scan physical checks to the appropriate bank site; reconcile the amount to deposit with the activity posted and research and correct any differences.
- Responsible for endorsing, depositing, and processing diary assignment payments posted to multiple customer accounts based upon the instructions coordinated with the assigned offices. Apply funds held for customers as requested.
- Responsible for accepting payments from walk-in customers and applying to the customers’ loan(s).
- Monitor, reconcile, and coordinate the necessary entries to maintain assigned General Ledger accounts.
- Process adjustments in the loan accounting system for classification.
- Process diary assignment payments.
- Process transactions.
- Create and process all Direct Check requests
- Record and post cash and check Association sponsored activity transactions
- Miscellaneous
- Responsible for cross-training and ensuring other Cash Management Team members are able to perform the duties of this position. Responsible for ensuring documented procedures are accurate so other Cash Management Team members are able to perform the duties of this position
- Monitor all work queues; Shared inboxes, phone lines, and calendars, SalesForce, ServiceNow, etc.
- Represent the Cash Management team on cross-functional teams as assigned.
- Complete special projects and perform other duties as assigned.
- Regularly assist Product or Process Business Owners to assist in the development, implementation, testing, and/or training of Cash Management related products or processes.
- Assist in data compilation and maintenance of reports.
- Perform special studies and research projects related to Cash Management team activities.
- Review and process customer address and telephone number changes received in the corporate office either physically or from customers’ payment stubs. Ensure the validity of the request and provide the documentation to the appropriate team member for verification and documentation retention after processing.
- Perform customer and teammate research requests.
- Monitor Remote Deposit Capture (RDC) exception item queue.
Education Requirements
- Associate Degree Preferred in Related Education
Years of Experience
- 2 + years of experience in Related experience in cash processing preferred
Certification and Technical Requirements
- Proficient in Windows environment using Microsoft Word, Excel, Powerpoint, and Microsoft Edge
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.