Business Process Specialist
Omaha, NE, US, 68137-2210
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are seeking a Business Process Specialist to develop and maintain business process design, documentation and implementation for all lending, insurance products and cash management services. Consult with Risk Management and Legal teams to ensure that business process design mitigates risks. Facilitate the implementation and coordinated communication of business processes by collaborating with business leads, support, training, and business system teams, as appropriate. Influence process innovation by evaluating and incorporating industry best practices and obtain regular input from business users and customers.
Essential Duties & Responsibilities
- Develop and maintain process documentation for lending, insurance and financial services business processes, includes illustrating the flow of activities, inputs, and outputs of the process
- Collaborate and communicate with business leads, support, training, and business system teams to effectively implement new or refined business processes.
- Influence process innovation by evaluating and incorporating industry best continuous improvement practices and obtaining regular input from business users.
- Facilitate meetings & workshops in identifying the root causes of process inefficiencies and help brainstorm potential solutions (simplifying steps, reducing cycle time, or improving quality)
- Proactively identify areas for improvement within projects and team dynamics. Develop and implement strategies to address challenges and capitalize on opportunities.
Education Requirements
- 4 Year / Bachelors Degree Preferred in Accounting, business administration, agriculture, economics, finance, computer science, or equivalent training and experience
Years of Experience
- 4 to 6 years of Continuous Process Improvement experience, Researching, analyzing, and developing business processes. Credit related and lending or financial services operations experience with Farm Credit System experience preferred. Credit policy and procedure interpretation and development experience preferred. Technical writing, business procedure experience preferred.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.