AgDirect Resolution Officer
Omaha, NE, US, 68137-2210
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
We are seeking an AgDirect Resolutions Officer responsible for curing delinquent AgDirect customer accounts, with the goal of receiving payment, completing an acceptable loan servicing action (that resolves the delinquency) or identifying a more significant credit issue. This position is responsible for underwriting loan servicing requests which are initiated by the customer whether delinquent or not and using delegated authorities to make a sound credit decision on the request. This role may also be asked to underwrite new AgDirect loans, retail installment sales contracts, and leases when workload allows. This position will work in a team environment to accomplish these goals.
Essential Duties & Responsibilities
- Contact delinquent customers to request payment. Utilize available customer financial statements, including balance sheets, trend analysis, income statements, cash flows, collateral analysis and credit bureau reports to determine an acceptable plan to bring the account current.
- Resolve individually assigned delinquencies according to the standardized resolution process and within fair lending and FCA regulation requirements.
- Underwrite loan servicing requests (including restructure requests) from AgDirect customers and utilize delegated authority to make credit decisions based on available or requested information. Communicate credit decisions directly to customers. Communicate the need for document preparation to Customer Support to prepare documents and obtain customer signature.
- Provide analyses for the assigned AgDirect portfolio, including monitoring, credit classification changes, accrual/stop accrual analysis for distressed loans, and restructured loan assets.
Education Requirements
- 4 Year / Bachelors Degree Preferred in Business, Finance, or Economics
Years of Experience
- 2 to 4 years of experience, Lending/credit analysis experience with the Farm Credit System or a related agricultural credit organization. Collections experience specific to agriculture or commercial accounts.
Why Us:
For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:
- Health Benefits: Comprehensive medical, dental, and vision insurance
- Retirement Plans: 401(k)
- Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
- Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
For a comprehensive overview of our total reward offerings, click here.
About Us:
AgCountry has 44 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.