AIP Specialist - Livestock
Omaha, NE, US, 68137-2210 Pierre, SD, US, 57501 ONeill, NE, US, 68763 Oskaloosa, IA, US, 52577-3717 Yankton, SD, US, 57078 Norfolk, NE, US, 68701 Medford, WI, US, 54451 Lisbon, ND, US, 58054 Baldwin City, KS, US, 66006-0858 Mitchell, SD, US, 57301-7248 Wahpeton, ND, US, 58075 Fosston, MN, US, 56542 Newton, IA, US, 50208 Madison, MN, US, 56256 Morris, MN, US, 56267 Willmar, MN, US, 56201 Redwood Falls, MN, US, 56283 Cavalier, ND, US, 58220 Grafton, ND, US, 58237-2225 Minot, ND, US, 58702 Casper, WY, US, 82601 Wausau, WI, US, 54402 Lincoln, NE, US, 68521 Warren, MN, US, 56762 Kearney, NE, US, 68847 Omaha, NE, US, 68137-2210 Broken Bow, NE, US, 68822 Mount Pleasant, IA, US, 52641 Thorp, WI, US, 54771 DeWitt, IA, US, 52742 Cedar Falls, IA, US, 50613-0396 Emporia, KS, US, 66801-7350 LaMoure, ND, US, 58458 Carroll, IA, US, 51401 Hillsboro, ND, US, 58045 Alliance, NE, US, 69301 Bowbells, ND, US, 58721 Hallock, MN, US, 56728 Marshall, MN, US, 56258 Fargo, ND, US, 58108 McCook, NE, US, 69001-2141 Rapid City, SD, US, 57702 Scottsbluff, NE, US, 69361 Parsons, KS, US, 67357-8110 Carrington, ND, US, 58421 Litchfield, MN, US, 55355 Detroit Lakes, MN, US, 56501 Marshalltown, IA, US, 50158 Beatrice, NE, US, 68310 Sioux Falls, SD, US, 57108 Sioux City, IA, US, 51106 Watertown, SD, US, 57201 Roseau, MN, US, 56751 Olivia, MN, US, 56277 Bottineau, ND, US, 58318 Imperial, NE, US, 69033 Crosby, ND, US, 58730 Grand Island, NE, US, 68803 Valley City, ND, US, 58072 Decorah, IA, US, 52101 Jamestown, ND, US, 58401 Mobridge, SD, US, 57601 Williston, ND, US, 58801 Mason City, IA, US, 50401 Sheldon, IA, US, 51201 Emmetsburg, IA, US, 50536 Minot, ND, US, 58701 Stevens Point, WI, US, 54482 Ada, MN, US, 56510 North Platte, NE, US, 69101 Thief River Falls, MN, US, 56701 Perry, IA, US, 50220 Crookston, MN, US, 56716 Hiawatha, KS, US, 66434-0297 Huron, SD, US, 57350 Elbow Lake, MN, US, 56531 Columbus, NE, US, 68601 Grand Forks, ND, US, 58208-3570 Aberdeen, SD, US, 57401 Hiawatha, IA, US, 52233 Marysville, KS, US, 66508-0349 Langdon, ND, US, 58249 Devils Lake, ND, US, 58301 Graceville, MN, US, 56240 Fergus Falls, MN, US, 56537 Webster City, IA, US, 50595 Marshfield, WI, US, 54449 Red Oak, IA, US, 51566-1284 Manchester, IA, US, 52057-1522 Alexandria, MN, US, 56308 Manhattan, KS, US, 66503-0368 Storm Lake, IA, US, 50588 Minneapolis, MN, US, 55426 Rugby, ND, US, 58368 Harlan, IA, US, 51537
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
*Hybrid-incumbent is required to work a percentage of time each week in one of our offices.*
The AIP (Approved Insurance Provider) Specialist serves as a point of contact and a resource for insurance team members regarding federally-reinsured multi-peril crop insurance (MPCI), private supplemental insurance products, private named-peril livestock insurance products and technology developed and provided by AIPs to their agents and customers. Incumbent will research and acquire competitor AIP product offerings and capabilities and will develop and publish AIP and competitor product and capability comparisons. Develop and maintain internal processes. Serve as a point of contact and resource for customer-facing and agent-facing technology developed by AIPs and third-party providers, including AIP Affiliates. Research and monitor industry insurance technology offered by AIPs and independent contractors. Compile and share process and system feedback to AIPs, and coordinate AIP scorecard reviews. Collaborate with AIPs to identify and prioritize product, process and system enhancements, as well as new tool development. Collaborate with internal business and technical stakeholders to identify and prioritize enhancements to internally-developed digital tools, mobile platforms, and new tool development. Collaborate with internal technical stakeholders to ensure connections to agent and customer portals. Report, track and communicate AIP processing and system issues. Assist with the development and delivery of training materials to ensure they are accurate, clear and easily understood. Coordinate and provide content for customer communications, as requested. Serve as business owner/product manager for internally developed technology, as requested. Serve as an on-call agent to support the Agency to augment staffing, provide coverage during extended agent absence, provide agent support during employee turnover and/or transitions. Maybe asked to assist, present, or provide presentations to teammates and producers.
Essential Duties & Responsibilities
- Serve as primary point of contact and resource for insurance team members regarding MPCI, private supplemental insurance products, private named-peril livestock insurance products and technology developed and provided by AIPs and third-party partners to agents and customers. Identify and communicate changes and assist with training team members on AIP systems and products, and third-party technology. Report, coordinate and track AIP processing and system issue follow-up and resolution with AIPs and third-party partners. Communicate issues and workarounds to insurance teammates and keep them informed of resolutions.
- Cultivate relationships with AIP underwriters, marketing representatives, product managers and technology personnel, as well as industry peers, to gather, analyze and understand the MPCI, private supplemental insurance products, private named-peril livestock insurance products and technology offerings of AIP’s and competitors. Prepare, communicate, and maintain product summaries and sales presentations for agency use. Identify and communicate changes and assist with training team members on AIP systems and products.
- Obtain and maintain feedback from team members and leaders regarding AIP products, systems, and service. Compile and share process and system feedback with AIPs. Participate in and coordinate AIP scorecard reviews. Collaborate with AIPs to identify and prioritize product, process, and system enhancements, as well as new product and tool development.
- Develop and maintain internal processes related to insurance products and systems, and work with insurance leaders to ensure standardization of processing throughout the agency, maximum processing quality, and consistent application of insurance rules. Organize and contribute to knowledge base.
- Serve as an on-call agent to support the Agency to augment staffing, provide coverage during extended agent absence, provide agent support during employee turnover and/or transitions.
- Collaborate with internal business and technical stakeholders to identify and prioritize enhancements to internally-developed digital tools, mobile platforms, and new tool development, and ensure connections to agent and customer portals. Serve as business owner/product manager for internally-developed technology, as requested.
- Assist with the development and delivery of training materials to ensure they are accurate, clear and easily understood.
- Coordinate and provide content for internal and customer communications.
- Perform special studies and research projects related to insurance activities as assigned by Insurance leadership.
Travel Time
- Travel during the day and/or overnight - 25%.
Education Requirements
- Bachelors degree in Business or Technology preferred.
Years of Experience
- 4+ years of experience in Crop insurance industry and a solid understanding of crop insurance regulations, rules, policies and procedures.
- Knowledge of Livestock Insurance preferred.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.