Customer Service Specialist

Compensation Data

Salary Base: $38,780- $66,840

Job Summary

Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace.  

Are you passionate about serving customers? Are you looking for a position where you can continue to learn and grow in your role? As a Customer Service Specialist, you will provide exceptional support for Farm Credit Services of America customers and teammates. We believe each customer interaction is an opportunity to serve, engage, and delight. In this role, you will bring a servant's heart and a great attitude to your everyday interactions with our customers and teammates.  

Essential Duties & Responsibilities

• Demonstrate exemplary customer service while serving customers, whether on the phone or in person.  
• Handle daily customer monetary transactions and fraud prevention activities.  
• Coordinate document collection and retention.  
• Coordinate office management functions; supply fulfillment, facilities support, vendor arrangement. 
• Promotion and support of digital tools to our customers. 
• Establish, develop and maintain strong and effective working relationships with customers, prospects, team members and visitors to the retail office. 
• Monitor and complete daily reporting requirements.  
• Work in a team environment to accomplish team goals.  

Education Requirements

• Two or four-year college degree

Years of Experience

• A minimum of two years ‘customer service experience or equivalent work experience.  

Certification and Technical Requirements

• Ability to handle several competing demands in a timely manner.