Customer Support Specialist
Rapid City, SD, US, 57702 Baldwin City, KS, US, 66006-0858 Hallock, MN, US, 56728 Devils Lake, ND, US, 58301 Mitchell, SD, US, 57301-7248 Litchfield, MN, US, 55355 Thorp, WI, US, 54771 Watertown, SD, US, 57201 Hiawatha, KS, US, 66434-0297 Newton, IA, US, 50208 Storm Lake, IA, US, 50588 Harlan, IA, US, 51537 Warren, MN, US, 56762 Oskaloosa, IA, US, 52577-3717 Langdon, ND, US, 58249 Crosby, ND, US, 58730 Marshalltown, IA, US, 50158 Mount Pleasant, IA, US, 52641 Kearney, NE, US, 68847 Jamestown, ND, US, 58401 Hillsboro, ND, US, 58045 Red Oak, IA, US, 51566-1284 Fargo, ND, US, 58108 Hiawatha, IA, US, 52233 Roseau, MN, US, 56751 Beatrice, NE, US, 68310 Sioux City, IA, US, 51106 Marshfield, WI, US, 54449 Mobridge, SD, US, 57601 Crookston, MN, US, 56716 Olivia, MN, US, 56277 Minneapolis, MN, US, 55426 Thief River Falls, MN, US, 56701 Ada, MN, US, 56510 Aberdeen, SD, US, 57401 Lincoln, NE, US, 68521 Wausau, WI, US, 54402 Parsons, KS, US, 67357-8110 Carrington, ND, US, 58421 Sioux Falls, SD, US, 57108 Alliance, NE, US, 69301 Minot, ND, US, 58702 Decorah, IA, US, 52101 Omaha, NE, US, 68137-2210 Medford, WI, US, 54451 Grand Forks, ND, US, 58208-3570 Norfolk, NE, US, 68701 Broken Bow, NE, US, 68822 Grand Island, NE, US, 68803 Rugby, ND, US, 58368 Marshfield, WI, US, 54449 Manchester, IA, US, 52057-1522 Yankton, SD, US, 57078 Bottineau, ND, US, 58318 Scottsbluff, NE, US, 69361 McCook, NE, US, 69001-2141 North Platte, NE, US, 69101 Morris, MN, US, 56267 Bowbells, ND, US, 58721 ONeill, NE, US, 68763 Pierre, SD, US, 57501 Minot, ND, US, 58701 Marshall, MN, US, 56258 Perry, IA, US, 50220 Carroll, IA, US, 51401 Grafton, ND, US, 58237-2225 Medford, WI, US, 54451 Fosston, MN, US, 56542 DeWitt, IA, US, 52742 Detroit Lakes, MN, US, 56501 Cedar Falls, IA, US, 50613-0396 LaMoure, ND, US, 58458 Willmar, MN, US, 56201 Webster City, IA, US, 50595 Fergus Falls, MN, US, 56537 Marysville, KS, US, 66508-0349 Wahpeton, ND, US, 58075 Madison, MN, US, 56256 Huron, SD, US, 57350 Alexandria, MN, US, 56308 Cavalier, ND, US, 58220 Sheldon, IA, US, 51201 Williston, ND, US, 58801 Manhattan, KS, US, 66503-0368 Valley City, ND, US, 58072 Emporia, KS, US, 66801-7350 Elbow Lake, MN, US, 56531 Columbus, NE, US, 68601 Stevens Point, WI, US, 54482 Casper, WY, US, 82601 Mason City, IA, US, 50401 Emmetsburg, IA, US, 50536 Redwood Falls, MN, US, 56283 Imperial, NE, US, 69033 Graceville, MN, US, 56240 Lisbon, ND, US, 58054
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
**Incumbent must work a percentage of time each week from one of our retail offices.**
Are you someone who thrives on helping others and enjoys opportunities to serve, connect, and impress? We're looking for a dedicated individual with a servant heart to join our team as a full-time Customer Support Specialist.
In this role, you'll be the first point of contact for our valued customers via telephone and email, providing exceptional support and resolving issues with a positive attitude. You’ll answer loan inquiries, process cash management requests, and provide online support.
If you're a natural problem-solver who finds satisfaction in making others' experiences seamless and enjoyable, we’d love to hear from you!
Essential Duties & Responsibilities
- Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool.
- Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer.
- Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and/or guidance.
- Escalate interactions to appropriate internal resources, as needed.
- Conduct follow-up activities, as appropriate.
- Service and Support type activities may include:
- Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools.
- Addressing customer/account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
- Processing cash management requests (wires/ACH/Payment by Phone)
- Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
- Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
Education Requirements
- Associate degree in Business Administration or related field.
Years of Experience
- 3+ years’ banking or financial services customer support experience or a combination of related experience and/or specialized training required.
Why Us:
For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:
- Health Benefits: Comprehensive medical, dental, and vision insurance
- Retirement Plans: 401(k)
- Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
- Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
For a comprehensive overview of our total reward offerings, click here.
About Us:
AgCountry has 44 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.
Nearest Major Market: South Dakota
Nearest Secondary Market: Rapid City