Customer Support Specialist
Omaha, NE, US, 68137-2210 Oskaloosa, IA, US, 52577-3717 Mount Pleasant, IA, US, 52641 Wahpeton, ND, US, 58075 Marshfield, WI, US, 54449 LaMoure, ND, US, 58458 Yankton, SD, US, 57078 Columbus, NE, US, 68601 Olivia, MN, US, 56277 Rapid City, SD, US, 57702 Webster City, IA, US, 50595 Grand Forks, ND, US, 58208-3570 Fargo, ND, US, 58108 Kearney, NE, US, 68847 Thief River Falls, MN, US, 56701 Parsons, KS, US, 67357-8110 Baldwin City, KS, US, 66006-0858 Minneapolis, MN, US, 55426 Hallock, MN, US, 56728 DeWitt, IA, US, 52742 Pierre, SD, US, 57501 Marysville, KS, US, 66508-0349 Newton, IA, US, 50208 Crookston, MN, US, 56716 Wausau, WI, US, 54402 Ada, MN, US, 56510 North Platte, NE, US, 69101 Imperial, NE, US, 69033 Hiawatha, KS, US, 66434-0297 Devils Lake, ND, US, 58301 Mitchell, SD, US, 57301-7248 Harlan, IA, US, 51537 Valley City, ND, US, 58072 Casper, WY, US, 82601 Thorp, WI, US, 54771 Minot, ND, US, 58702 Grafton, ND, US, 58237-2225 Bottineau, ND, US, 58318 Broken Bow, NE, US, 68822 Cedar Falls, IA, US, 50613-0396 Norfolk, NE, US, 68701 Emporia, KS, US, 66801-7350 McCook, NE, US, 69001-2141 Alliance, NE, US, 69301 Lisbon, ND, US, 58054 Minot, ND, US, 58701 Carrington, ND, US, 58421 Detroit Lakes, MN, US, 56501 Sioux City, IA, US, 51106 Decorah, IA, US, 52101 Willmar, MN, US, 56201 Mobridge, SD, US, 57601 Redwood Falls, MN, US, 56283 Morris, MN, US, 56267 Graceville, MN, US, 56240 Fergus Falls, MN, US, 56537 Marshall, MN, US, 56258 Hiawatha, IA, US, 52233 Manchester, IA, US, 52057-1522 Huron, SD, US, 57350 Aberdeen, SD, US, 57401 Hillsboro, ND, US, 58045 Grand Island, NE, US, 68803 Warren, MN, US, 56762 Medford, WI, US, 54451 Medford, WI, US, 54451 ONeill, NE, US, 68763 Alexandria, MN, US, 56308 Sheldon, IA, US, 51201 Stevens Point, WI, US, 54482 Fosston, MN, US, 56542 Carroll, IA, US, 51401 Manhattan, KS, US, 66503-0368 Storm Lake, IA, US, 50588 Marshfield, WI, US, 54449 Scottsbluff, NE, US, 69361 Perry, IA, US, 50220 Crosby, ND, US, 58730 Roseau, MN, US, 56751 Watertown, SD, US, 57201 Williston, ND, US, 58801 Sioux Falls, SD, US, 57108 Elbow Lake, MN, US, 56531 Lincoln, NE, US, 68521 Litchfield, MN, US, 55355 Marshalltown, IA, US, 50158 Mason City, IA, US, 50401 Emmetsburg, IA, US, 50536 Jamestown, ND, US, 58401 Beatrice, NE, US, 68310 Rugby, ND, US, 58368 Bowbells, ND, US, 58721 Red Oak, IA, US, 51566-1284 Madison, MN, US, 56256 Langdon, ND, US, 58249 Cavalier, ND, US, 58220
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
**Incumbent must work a percentage of time each week from one of our retail offices.**
Are you someone who thrives on helping others and enjoys opportunities to serve, connect, and impress? We're looking for a dedicated individual with a servant heart to join our team as a full-time Customer Support Specialist.
In this role, you'll be the first point of contact for our valued customers via telephone and email, providing exceptional support and resolving issues with a positive attitude. You’ll answer loan inquiries, process cash management requests, and provide online support.
If you're a natural problem-solver who finds satisfaction in making others' experiences seamless and enjoyable, we’d love to hear from you!
Essential Duties & Responsibilities
- Provide 1st level service and support for inbound customer interactions that originate through an automated call distribution phone system or other digital communication channels (chat, email, text). Accurately document interactions within the Associations’ customer service management tool.
- Complete various service and support activities based on the customer request, within the team’s service level agreements and to the satisfaction of the customer.
- Own the interaction until the point of resolution, which may require collaboration with others within FCSAmerica for further support and/or guidance.
- Escalate interactions to appropriate internal resources, as needed.
- Conduct follow-up activities, as appropriate.
- Service and Support type activities may include:
- Addressing business and technical related questions on the Associations’ digital portal, online banking and other customer-facing tools.
- Addressing customer/account related inquiries (payment inquiries, payoffs, accrued interest, change of address, etc.)
- Processing cash management requests (wires/ACH/Payment by Phone)
- Providing options for loan servicing and gathering appropriate documentation to initiate processing of the request.
- Assist in the ongoing analysis and improvement of support processes to ensure operational excellence and delivery of a consistent and quality customer experience.
Education Requirements
- Associate degree in Business Administration or related field.
Years of Experience
- 3+ years’ banking or financial services customer support experience or a combination of related experience and/or specialized training required.
Why Us:
For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:
- Health Benefits: Comprehensive medical, dental, and vision insurance
- Retirement Plans: 401(k)
- Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
- Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
For a comprehensive overview of our total reward offerings, click here.
About Us:
AgCountry has 44 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.